Casino Mate KYC Verification Process
Casino Mate runs KYC checks to confirm who you are, where you live, and that the payment method belongs to you. The casino requests verification at specific points, then reviews documents and either approves the account or asks for a clearer upload.
- Identity (ID/Passport): Verification is requested before the first withdrawal and any time account details look inconsistent (name mismatch, date of birth mismatch, duplicate accounts) or the account is flagged for responsible gambling or anti-fraud checks. Casino Mate accepts a passport, national ID card, or driving licence. Upload a colour photo or scan of the full document, including all corners; the name, date of birth, document number, and expiry date must be readable.
- Address proof: Address verification is requested when you place a withdrawal, change your address, or when the casino needs to confirm country/state eligibility. Casino Mate accepts a utility bill, bank statement, or government letter that shows your full name and address and is dated within the last 90 days. Screenshots are rejected if they hide the issuer, date, or full address.
- Payment method: Payment checks are requested when you withdraw, switch deposit methods, or deposit with a method that triggers extra checks. For bank cards, Casino Mate asks for photos of the front and back; you must cover the middle digits (leave the first 6 and last 4 visible) and cover the CVV code. For e-wallets, the casino asks for a screenshot or PDF of the wallet profile page showing your name and account email/ID, plus a transaction record that matches a deposit. If you use bank transfer, the casino asks for a bank statement or account confirmation showing the account holder name and IBAN/account number.
Timing: once all documents are accepted, Casino Mate completes KYC in 24–48 hours. If an image is blurred, cropped, expired, or the names don’t match, the review resets after you resubmit, and the process can take 3–5 business days.
Current state: Casino Mate applies KYC mainly at withdrawal and on fraud or compliance triggers, with typical approval inside two days when uploads are clear and consistent.